EdenLM Privacy Notice

Who we are and how to contact us

• Controller: EdenLM, Inc.
• General contact: hello@edenlm.com
• Privacy contact and requests: privacy@edenlm.com

Scope

This notice applies to:

• Our public website and any pages where you can request a demo, contact us, or subscribe to a newsletter.
• Our in-product services provided to business customers. For data we process on behalf of a business customer inside the product, that customer controls how its data is handled under our agreement with them.

Information we collect

• Information you provide on the site. When you request a demo, contact us, or subscribe to a newsletter, you may provide business contact details you choose to submit, such as name, work email, company name, and the content of your message.
• Website analytics. We use analytics to understand how our website is used. This involves the collection of standard browsing information, such as pages viewed and general session details.
• Customer data in product. If you use our product through your organization, we process the information that you or your organization provide to the service in order to operate the product. Your organization is responsible for that data.

How we use information

We use information to:

• Provide, operate, and secure the website and services.
• Respond to demo requests and other inquiries.
• Send newsletters if you subscribe, and manage those subscriptions.
• Understand site usage and improve the website and services.
• Comply with legal obligations and enforce our terms.

How we disclose information

We may disclose information:

• To service providers that perform services for us, subject to contractual limits on use and disclosure.
• For legal reasons when we believe disclosure is required by law or to protect rights, safety, or security.
• In connection with a business transaction such as a merger or acquisition, where permitted by law.

Your privacy choices and rights

Depending on your state of residence, you may have rights to request access to your personal information, correction, deletion, or a portable copy. You may also have the right to appeal a denial of your request.

• How to submit a request: email privacy@edenlm.com with your name, the nature of your request, and a way for us to verify your identity.
• Verification: we will verify requests using reasonable methods that match the information we maintain.
• Appeals: if we deny your request, you may reply to our decision and ask for an appeal.

⠀You can opt out of marketing emails any time by using the unsubscribe link in those emails or by emailing privacy@edenlm.com.

Cookies and analytics

Our website uses analytics to help us understand traffic and improve the site. You can control cookies through your browser settings.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We keep personal information for as long as necessary to fulfill the purposes described in this notice or as required by law.

Children

Our website and services are directed to business users and are not intended for children under 13. We do not knowingly collect personal information from children under 13.